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Book Issues and Solutions
This page contains solutions to problems that may arise when viewing the ArcaEx® Integrated Book.
| Specifications Table |
Java |
C# HTML (Refreshes) |
HTML (Static) |
| Browser |
Any popular browser |
IE 5.1 or higher |
IE 3.1 or higher
Netscape
Navigator |
| Internet Access Port |
Port 80 |
Port 80 |
Port 80 |
I am on the correct browser but I still cannot access any of your books.
Clearing out your cache or resetting security may solve the problem you are experiencing with any version of the Book.
To clear out the cache on your computer:
- In your browser window, click on Tools/Internet Options
- On the General tab, in the Temporary Internet Files section, click on Delete Files
- When the Delete Files dialog displays, click OK
- Back in the General tab, click Settings
- When the Settings dialog displays, make sure that under Check for newer versions of stored pages, Every visit to the page is checked. Click OK when finished.
Make sure the security setting in your browser is set to the following setting.
- In your browser window, click on Tools/Internet Options.
- On the Security tab, click Custom Level.
- When the Security Settings displays, under Reset custom settings, make sure the setting is Medium.
- Click OK.
OK, I’ve tried everything. Now what?
Click here to report your problem to us. It may be difficult to diagnose every problem but we'll give it our best shot. Providing us with as much information as possible is always appreciated.
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